No Shipping or Picking up Orders Friday, Sep 27 - Monday, Oct 1st!!

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RETURNS, EXCHANGES AND CANCELLATIONS

Please read our policies when placing an order at BuySparklers.com

**ALL SALES ARE FINAL**

Sparklers have a very long shelf life if stored in a dry place.

Keep them out of moisture and they will be good to use for several years.

SHIPPING

We make every effort to ship in time for your event, but we cannot absolutely guarantee the package will arrive in time. Once we have dropped off your package to the shipper, we cannot be held responsible for the delivery. Because our products are made with flammable materials, we are limited to using Ground Services and we cannot expedite your shipment. If your order was placed and shipped, but was delivered after your event, it is not eligible to be returned. Please see our shipping page for more information regarding our shipping schedule and standards.

RETURNS, CANCELLATIONS & EXCHANGES

If it’s our mistake, we will do whatever we can to make it right.  We will either ship you what we accidentally left out  (rarely happens, but we’re not perfect!) or ask you to return what you received and we will give you a full refund.

 

We handle other requests on a case-by-case basis.  If your order has not yet been shipped, we can cancel it and refund your credit card in full.  If the shipment has already been shipped, we cannot refund the shipping costs of the order.  Any approved returns, cancellations or exchanges will need to be shipped back to us within 30 days and at your expense.  If the items are returned have not incurred any damage, we will refund only the amount of the items, not the original shipping cost.  All requests are subject to our approval.  Thank you.

PLEASE check with your venue coordinator to make sure you are permitted to use sparklers!

Questions?  Email us at info@buysparklers.com!