Shipping Details
Complete shipping information for your order. Please read carefully.
SHIPPING AND HANDLING
WHERE?
Orders can only be shipped within the continental United States. We cannot ship to Hawaii or Alaska. Please be aware of any regulations regarding the use of our products in your State. See our "Legal in My State?" page for more information.
HOW?
We use UPS Ground Shipping for all deliveries. Due to the flammable materials used to make our products, we are not able to make any rush deliveries (including next-day or any air services). UPS Ground Service also does not accept new packages or deliver packages on Saturdays. Packages cannot be delivered to a PO Box - we must have a physical mailing address. All packages are shipped in brown boxes and the return address label is from Sparkle Party Supplies.
HOW FAST?
We process and ship orders every Monday-Tuesday-Wednesday-Thursday morning. If your order is placed before 8am on any of those days, it will be shipped. (For example, an order placed at 10pm on Sunday night will be shipped Monday morning.) Packages take 1 - 5 business days (Saturday and Sunday don't count) to ship with UPS Ground depending on your distance from San Antonio.
You can calculate a delivery time by using the UPS web site. Enter our location (San Antonio 78204) and then your own. Enter 8 pounds as the package weight, then click the "Calculate Time Only" button. On the results page, look for the UPS GROUND service and the number of days in the right column. Please take into consideration our shipping schedule to accurately calculate your delivery time.
We make every effort to ship in time for
your event, but we cannot absolutely guarantee the package will arrive
in time. Once we have dropped off your package to the shipper, we
cannot be held responsible for the delivery. If your order was placed and shipped according to the above schedule, but was delivered after your event, it is not eligible to be returned to us. Please use the information above to calculate your delivery time.
FASTER IN TEXAS?
Yes! UPS Ground packages take just 1 day to travel from San Antonio to *most* other Texas locations. If you live in small town outside the reaches of a medium or large city, it may take 2 days. Please take into consideration our shipping schedule (detailed above) and allow enough time for us to process your order.
COST?
Shipping is based on weight and your distance from San Antonio. Most shipping costs start around $9.99 and increase by weight and distance. You will see the cost of shipping on your order before you complete your purchase. Sales tax of 8.125% (state and local) is applied to the total amount of your order and shipping for orders only shipped to customers in the State of Texas.
SAN ANTONIO, TX PICK UP?
San Antonio customers can choose to pick up their order instead of shipping. Just choose the no shipping option when placing your order. Please do not arrive without an appointment. Please see our San Antonio Pick Up page for more details.
RETURNS
**ALL SALES ARE FINAL**
Sparklers have a very long shelf life if stored in a dry place. Keep them away from moisture and they will be good to use for several years.
That being said, if we make a mistake on your order, we will do anything we can to make it right. We will either ship you what we accidentally left out of your shipment box (rarely happens, but we're not perfect!) or ask you to return what you received and we will give you a full refund.
CANCELLATIONS
We will cancel an order and refund your credit card if the order has not yet been shipped. All cancellation requests by phone must be followed with an email (send to: info@buysparklers.com) to request your cancellation in writing. All cancellations are subject to a processing fee ($3.00 for orders under $50.00 and $5.00 for orders over $50.00) to cover the charges already assessed to us by our credit card processing company.
EXCHANGES
We do not exchange orders/products.
PLEASE check with your venue coordinator to make sure you are permitted to use sparklers. We will not accept a returned order just because you forgot to ask first...sorry! =)
Contact us at info@buysparklers.com if you have questions about Returns or Cancellations.
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