Returns, Exchanges and Cancellations
**ALL SALES ARE FINAL**
Sparklers
have a very long shelf life if stored in a dry place. Keep them away
from moisture and they will be good to use for several years.
SHIPPING
We make every effort to ship in time for your event, but we cannot absolutely guarantee the package will arrive in time. Once we have dropped off your package to the shipper, we cannot be held responsible for the delivery. Because our products are made with flammable materials, we are limited to using Ground Services and we cannot expedite your shipment. If your order was placed and shipped, but was delivered after your event, it is not eligible to be returned. Please see our shipping page for more information regarding our shipping schedule and standards.
RETURNS
If we make a mistake on your order, we will do whatever we can to make it right. We will either ship you what we accidentally left out of your shipment box (rarely happens, but we're not perfect!) or ask you to return what you received and we will give you a full refund.
CANCELLATIONS
We will cancel an order and refund your credit card if the order has not yet been shipped. All cancellation requests by phone must be followed with an email (send to: info@buysparklers.com) to request your cancellation in writing. All cancellations are subject to a processing fee ($3.00 for orders under $50.00 and $5.00 for orders over $50.00) to cover the charges already assessed to us by our credit card processing company.
EXCHANGES
We do not exchange products.
PLEASE check with your venue coordinator to make sure you are permitted to use sparklers. We will not accept a returned order just because you forgot to ask first...sorry! =)
Email us at info@buysparklers.com if you have questions.
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