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Frequently Asked Questions by Customers of BuySparklers.com
More information can be found on these pages:
Safety Information
Helpful Hints for Weddings
Legal in My State?
Order Returns and Exchanges
Q - CAN I REQUEST OVERNIGHT SHIPPING?
A - No, unfortunately not. Your order can only be shipped by Ground Service (UPS is our carrier). Due to the flammable materials in our products, they cannot be transported by air. Therefore, we are not able to make any rush deliveries (including next-day or any air services). Please see our SHIPPING DETAILS page for more information about our shipping services and delivery times.
Q - DO YOU HAVE SMOKELESS SPARKLERS?
A - No, there is no such thing as a smokeless sparkler. If you are looking for a sparkler that emits less smoke, then be sure to choose any of our sparklers made out of metal wire (#14, #20, #36). Do not buy bamboo stick sparklers as they produce significantly more smoke and will ash off as they burn down the stick. The ash can be very messy and we don't recommend them for formal occasions.
Q - HOW DO YOUR POPPERS WORK? ARE THEY SPRING LOADED OR DO THEY CONTAIN COMPRESSED AIR?
A - Our poppers are not spring loaded or compressed. They do have a tiny amount of powder to create the 'pop' when you pull the string. The amount is very small, small enough for the federal government to classify these products as 'novelties' and not as fireworks or pyrotechnics or explosives. This status was awarded after testing by the Consumer Product Safety Commission. Here is the definition from the CPSC:
Small devices with paper or plastic exteriors that are actuated by means friction (a string or trigger is typically pulled to actuate the device). Upon activation, the device expels flame-resistant paper streamers or confetti and produces a small report (popping sound). Devices may not contain more than 16 mg (.25 grains) of explosive composition, which is limited to potassium chlorate and red phosphorus. These devices do not require approval from DOT (Department of Transportation) for shipment unless transported by air. (All BuySparklers.com products are shipped only by Ground Service.
Q - IS IT SAFE TO USE MY CREDIT CARD?
A - Yes! We have a secure website to protect your credit card information. Volusion SSL Security provides our website with the best in Internet Security. All e-commerce websites on the Internet must have an SSL certificate to ensure safe credit card transactions through the website. See our Volution SSL Security verification by clicking on the SSL Volusion Secure Site button that is located at the bottom of each website page.
Also, check out this informative article about using credit cards online:
http://www.samizdat.com/comp2.html
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